Frequently Asked Questions
Do you accept returns?
Yes, we do accept returns. For full details, please review our Return Policy.
Do you offer free shipping?
Yes, we offer free shipping for all orders within the Continental US. For full details, please review our Shipping Policy.
How are orders packed?
Rugs are either rolled or folded and tied with twine. All orders are then wrapped in thick plastic to avoid getting wet and to prevent other potential damage in order to ensure a safe delivery..
What is your handmade carpet experience?
We work with people who have many generations of experience in carpet weaving in particular and the rug business in general. We are backed by a very strong knowledge base of the origin and type of rug. If you would like any additional information, please let us know.
How can I properly care for my rug at home?
Rugs made of wool and silk rank among the most beautiful and durable home furnishings in the world. To maintain the beauty of your rug for decades, we suggest vacuuming your rug regularly to remove dirt, loose fibers and to restore freshness. For all rugs, do not vacuum over the fringes as they may become caught inside of the vacuum and tear; instead use a broom or brush. To ensure even wear on the fibers in your Oriental rug, we recommend to rotate it about once per year, or more frequently for rugs in high traffic areas, and less frequently for low use areas. For more details review our Rug Care instructions
Will my rug look exactly as it does in the picture?
We try our best to take a very accurate picture of the rug. Due to differences in monitor size and screen resolution, rugs may appear slightly different in your browser than they do in person. Since rugs absorb a lot of light from their surroundings, a color of a rug may look slightly different depending on the amount of light in the room as well as the angel you are viewing it from. Most of our customers find that the rug looks much more beautiful in person than it does in the picture.
Will there be any major unexpected flaws with the rug?
We do our best to show you the maximum exposure of the rug and to explain any flaws with the rug. If you have any questions about the condition of a particular rug, please contact us. We are here to help and resolve any issues.
Do you offer flexible payment plans?
Unfortunately at this time we do not offer this facility. Though if you are making a payment through PayPal, then PayPal will allow you to split the amount into 4 installments, as dictated by their policy.